Customer Relations Specialist Building Strong Relationships and Increasing Brand Visibility!
The world is an ever-changing, ever-evolving landscape of cultures, climates, and adventures. For many, the need to explore and discover new and exotic places is a deep-seated urge that cannot be denied. Whether it be an epic journey across the globe, the thrill of experiencing fresh and the novel is an undeniable temptation.
Take Sapna, for example. She has embraced her passion for nature, travel, and exploration and has become a travel influencer. She encourages others to go beyond their comfort zones and experience the magnificence of the world. Through her journeys, Sapna has gained a newfound appreciation for the interconnectedness of our planet.
Currently, Sapna Aidasani is the Head of Marketing and Public Relations at Pluto Travels – a family-owned, family-managed business that excels in providing the best client experience by strategizing and planning according to the client’s requirements. Through their commitment to excellence, they have earned the trust of numerous Fortune 500 corporations as their preferred trip coordinator.
When the 2008 global recession hit, Pluto Travels faced a great challenge. Sapna then stepped in, taking control of the marketing sector and ensuring the company’s success. With decisive action and tailored plans to meet customers’ needs, Sapna has been the driving force behind Pluto Travels offering top-notch customer service and remaining a reliable partner for many Fortune 500 companies.
Her dedication and love for travel have made Pluto Travels one of the leading Corporate & Leisure Travel management companies based in Dubai, United Arab Emirates. With an unwavering commitment to providing the best travel experience, Pluto Travels has become a trusted partner for businesses and individuals alike, delivering exceptional service and unparalleled attention to detail. From luxury holiday packages to corporate travel solutions, Pluto Travels has the experience, knowledge, and resources to help you plan your perfect journey.
Let us explore further and gain insight from her captivating journey of exploration and excellence!
From Concept to Reality
When Sapna joined Pluto Travels in 2008, only six months after the company’s inception, she quickly established her niche in the marketing field. In less than a month, one of her clients asked her to plan an extravagant holiday vacation to Jordan – A testament to her dedication and proficiency. With her erudition and dexterity, Sapna was able to exceed the expectations of her client by creating a luxury itinerary that delivered an unforgettable experience.
She had never been to Jordan, but her client was amazed by the way Pluto Travels planned and executed the entire 6-day luxury holiday. From the moment they arrived to the time they departed, every detail had been taken care of, exceeding even their highest expectations. This is how Pluto Travels began offering platinum services, and it all started with one happy and impressed client in Jordan.
Success During a Global Recession
Pluto Travels was born from her husband’s vision. Founded in 2007, their family-owned and family-managed business faced a major challenge in 2008 when the world was hit by a global recession. That’s when Sapna stepped in and took the reigns of the company’s marketing department, ensuring the business’s continued success.
The combined power of the two gave them the strength to bravely sail through the recession and stay focused on their corporate and luxury segments. Through dedication and hard work, they have expanded to five offices with a team of sixty people who are making a positive impact in their respective fields. Today, they stand as a successful example of what can be achieved with passion and perseverance.
With her guidance, Pluto Travels has grown to become an international leader in travel services.
Pluto Travels Cares
In today’s ultra-competitive world, developing a strong foundation and meaningful relationships with customers is essential for success. But this is often overlooked by many. However, Pluto Travels recognizes the importance of nurturing strong relationships with its customers and are committed to helping them achieve their travel goals. They strive to provide the best customer service, the highest quality of products, and the most reliable support to make their travel experience as seamless and enjoyable as possible.
That is the reason why Sapna, a customer relations specialist, is dedicated to making sure its customers feel heard and valued. She is also an experienced blogger and has a creator account on popular social media platforms such as Instagram and LinkedIn, allowing her to stay connected with their customers and help them with their needs.
As visibility is a key factor in driving sales, growth, and success, Pluto Travels has leveraged major social media channels to create visibility for its brand. By engaging its major clients through its social channels, Pluto Travels is able to reach its target audience and increase brand awareness, ultimately leading to increased sales and growth.
Experience Exceptional Customer Service and Satisfaction
The Pluto Travels team of Account Managers is dedicated to providing exceptional customer service and satisfaction. They take great care to ensure that all customer emails, calls, and inquiries are responded to promptly and efficiently. With their attentive care and attention to detail, customers can be sure that they are receiving the highest level of service and support. At Pluto Travels, their Account Managers are committed to ensuring that every customer is satisfied and delighted with their travels.
Their success is rooted in their unwavering commitment to providing 24/7 assistance and continuous feedback from their clients. They understand that their services must remain current, reliable, and tailored to the specific needs of their clients, which is why they regularly visit them to collect feedback and incorporate necessary changes. By doing so, they ensure that their clients are always getting the most out of their services.
Creating an Equitable Environment for All
Sapna is a passionate advocate for gender equality in the corporate world. She believes that the differences between men and women should be celebrated, not minimized, and that companies are now more focused on meeting the needs of women than ever before.
However, she does not believe that women should be given any preferential treatment; instead, the focus should be on enabling everyone to succeed, regardless of gender. When everyone is given the same opportunities and resources, then true gender equality can be achieved.
Through her work, she hopes to create a more equitable workplace for all.
Unlocking the Power of Technology for Businesses
With an extensive background in the business world, we sought out Sapna for its insights on incorporating technological advances into business operations, especially in light of the ever-changing needs of the corporate sector. Sapna’s expertise in this area has enabled them to provide invaluable guidance on how to best leverage technology to enhance the efficiency and effectiveness of businesses.
According to her, no business can sustain itself without technology – and she is absolutely right. Technology makes the lives of those who run the company much easier, as practically everything is just a click or a touch away and is system-oriented. Automation helps streamline processes, enabling businesses to efficiently manage their operations and maximize profits.
Sapna’s Luxurious Journey
Sapna’s 2013 trip to Italy, which was hosted by the Tourism Board, created quite a stir on her Facebook profile. With countless people asking her for details about her experiences, hotels, and the Campania region, Sapna was inspired to share more about her travels on social media. It wasn’t long before she began to gain a following of loyal fans, eager to hear about her next destination!
But it was her trip to Japan—where she was also invited by the Japanese tourism board—that truly inspired her to become a luxury travel blogger. From the luxurious accommodations to the unique cultural experiences, Sapna had a truly unforgettable journey that opened her eyes to a new world of luxury travel
Then there was no looking back.
A Natural-Born Presenter
Sapna is a natural-born presenter – her teachers would always comment on her exceptional communication skills during her school days. Her knack for engaging and connecting with people made her stand out, and it was no surprise that she was quickly snapped up as a marketing executive in a media management company.
Her ability to persuade clients to take up their packages proved to be a great asset, winning her boss over. This was a true demonstration of her talent and determination. Coming to Dubai and joining her family business, she quickly grasped the significance of building strong connections. This has become the foundation of her achievements in travel marketing.
She contacts three new individuals or professionals each day and talks to them about Pluto’s Travels. This strategy has aided in the growth of their PR, considering much of the company’s business is derived from word-of-mouth referrals.
Secret for Delivering the Ultimate Client Experience
Sapna has taken a unique approach to ensure the best client experience for their corporate customers – by personally assigning an accounts manager to each and every corporate. This ensures that their customers always have access to the help they need when they need it, creating a personalized and reliable customer experience that’s tailored to their corporate needs.
An account manager is available for the corporations whenever they require them, providing a reliable and trustworthy service that is available at the time of need. Corporate clients can trust that their account manager will be available to provide assistance with any travel service they require.
Partnership Revolutionizes Travel
The partnership between the event and marine companies has enabled them to provide bulk travel services with exceptional reliability. By leveraging the expertise and resources of both businesses, they have created a highly dependable and cost-effective travel solution for their customers. This successful collaboration has enabled them to provide the best possible travel experience for their customers.
Now, they are eagerly anticipating their next partnership with Visas to Lebanon. Specializing in Lebanon visa and holiday packages, they are committed to making the process of acquiring visas both effortless and stress-free. With Visas to Lebanon, they are confident that their customers will receive the highest quality of service and the most hassle-free visa application experience possible.
Pluto Travels is proud to collaborate with leading professionals in the aviation industry, which enables mutual and successful growth. Through these important networking connections, Pluto Travels has recently been granted the authorization to arrange tourist visas for Lebanon and Israel – a remarkable achievement that will allow them to provide superior service to their clients. They are thankful for the opportunity to be part of such a remarkable network.
Secrets of Entrepreneurial Success
It’s essential to be both client-oriented and team-oriented in order to create a successful business. You may not be able to reach every client on your own, but your team can help to bridge that gap. When there is a clear alignment of goals, values, and policies between you and your team, it allows for the collective success of the business. By striving to ensure that everyone is working towards the same objectives, you can achieve greater success.
By 2023, they plan to become a fully automated organization. She wants to leverage the power of bots to streamline the booking and reservation process for clients, with a particular focus on visa arrangements and luxury holidays. This means that clients will enjoy an easier and more straightforward experience when taking care of their travel needs. With the help of bots, clients can make arrangements quickly, conveniently, and with peace of mind, knowing that their visa and luxury holiday needs are taken care of.
With the help of cutting-edge technology, their expansion plans will enable them to open offices in other Middle Eastern countries and provide a seamless, efficient service that meets the needs of customers all over the world. This will allow them to serve a wider range of customers and offer a customized experience that caters to their individual needs. By leveraging the latest technology, they will be able to ensure that customers receive the highest level of service at an affordable price.
The Company’s Motivation to Excel
Happy clients are their motivation to strive for the best levels of services, and they are proud to have achieved a Google rating of 4.7. They have been awarded by consolidators as a preferred partner, and they consistently strive to exceed their targets and provide the best experience for their customers.