Business Acumen and Medical Expertise to Meet the Growing Healthcare Needs!
In times of happiness, we all encounter health issues that are not severe but require prompt attention. Admission procedures in hospitals can be risky due to various protocols. However, the healthcare system has evolved to offer urgent care, which provides affordable medical services without the need for an appointment.
Whether it’s an immediate illness, a minor accident, or an unexpected health concern, urgent care acts as a bridge between general care and emergency departments.
Recognizing this gap, Ravi founded a company that has transformed healthcare by putting an emphasis on urgent care and developing an urgent care support system, blazing a path for creativity and compassion. To meet an urgent healthcare need, Ravi Bains, a seasoned businessman with a broad commercial background, teamed up with his wife, a committed doctor. Together, they started a transformational journey, formed a CO partnership, and founded Night Watch Urgent Care as a Co-founder in 2019.
It turned out that his business acumen, developed from his experiences as a multi-franchise owner for Subway and his real estate interests, was the ideal complement to his wife’s medical skills. They set out to build a center specifically for pediatric patients in need of emergency medical care after realizing the necessity for easily accessible and specialized urgent care services.
As their pediatric urgent care business prospered, Ravi and his wife noticed that there was a serious shortage of adult- specific urgent care services in the healthcare system. They grew their services to include adult patients with unrelenting dedication and a common vision, ensuring that people of all ages could obtain timely and excellent medical care when their primary care physicians weren’t accessible, or it was after usual business hours.
Their CO collaboration was established on the tenet that patients should schedule separate appointments with their primary care physicians for preventative care, allowing them to concentrate on proactive health management.
Between regular visits and emergencies, urgent care facilities can deliver crucial acute care services.
Due to Ravi’s sharp business sense and his wife’s incessant commitment to patient care, Night Watch has reached new heights. Their cutting-edge approach to healthcare has altered how people access and receive urgent medical treatment, in addition to meeting the urgent needs of their community.
Let us delve deeper into their inspiring journey!
Revolutionizing Medical Care
Night Watch was established with the primary goal of providing reliable medical care. In a strategic move, the decision was made to operate during evening, late, and weekend hours, recognizing that these are the peak times for ER visits and when primary care providers are typically closed. Understanding that patients are more likely to seek alternative places for medical assistance during these times, Night Watch aims to offer efficient and quality care. To achieve this, the company has implemented various innovative ideas, such as utilizing software that allows patients to reserve their spots in line from the comfort of their homes and hold their place in line even if they need to step away from the waiting room. Additionally, Night Watch places great emphasis on patient education regarding medical diagnosis and regularly conducts staff training sessions to enhance efficiency. It is through these measures that Night Watch distinguishes itself and achieves success.
Saving Lives and Easing Burden
Night Watch Urgent Care is a leading urgent care facility located in Northern Virginia, with a special focus on pediatrics, evidence-based medicine, and patient education. The clinic operates during late hours, providing a wide range of minor urgent procedures to alleviate the burden on Emergency Rooms (ERs) by allowing them to prioritize higher-acuity cases. Additionally, Night Watch Urgent Care emphasizes the importance of preventative care and actively encourages patients to maintain a connection with their Primary Care Physicians (PCPs).
Clear Goals and Innovative Solutions
When asked about his qualifications and experience that make him a suitable candidate for this field, Ravi mentioned that he possesses a business mindset and has honed his skills with clear goals in mind. These goals include enhancing the quality and quantity of the business, incorporating non-medical objectives such as improving efficiency, providing competitive rates for uninsured patients, implementing payment plans and affordable subscriptions, enhancing patient communication, streamlining billing processes, and prioritizing quality medical education
Follow-up Procedures
During a discussion about follow-up procedures with primary care doctors, Ravi mentioned that patient visit summaries are automatically faxed to PCPs. Additionally, the medical staff is encouraged to contact PCPs if necessary.
5 Years of Growth
Ravi mentioned that their business has been operating for five years, experiencing growth, and maintaining a commendable 4.7 rating on Google with numerous reviews. The team finds the appreciation received from the community to be highly rewarding, as it validates their hard work and innovative approach. They never consider themselves stagnant, always striving to enhance their operations and medical services.
Patients Truly Matter
Patients are genuinely cared for, treated, and educated, and their time is respected at their facility. Those are the key and most important factors that one should consider when choosing Night Watch urgent care.
Essential Advice
Ravi’s advice to aspiring entrepreneurs would be to have faith in their product, be open to feedback, and constantly assess if their product or service is creating a positive impact on the world. He emphasizes the importance of hard work, sincere dedication, and contributing to society to achieve success. Above all, he urges them not to give up.
Grand Vision
In reference to expansion and future plans, Ravi expressed the company’s intention to increase both quantity and quality.
Rave Reviews and Coveted Awards
We took our daughter to Night Watch for the first time and had a great experience with the nurse and pediatrician! Even though our 8-year-old was presenting with cold symptoms and an earache with no sore throat or fever, they administered a strep test. Thank goodness they did because it was positive! It is so convenient to have another option besides her pediatrician.
Kid-friendly, clean, and quick! We were able to make an appointment online and waited less than 10 minutes to be seen (and even before the start of our appointment time). The reception area was roomy and clean. The exam rooms as well. The assistant and PA (Physician Assistant) talked to my son and were patient, as he explained. We will be heading back to see the Night Watch team again!
I was overly impressed with the Night Watch! From Scheduling my same-day appointment online to the check-in process via text and the lack of waiting, everything was seamless. Not only was everyone from the front desk to the medical professional I saw friendly and personable, but everyone practiced great COVID measures. I would definitely recommend them to anyone needing urgent care.
I usually try to stick with INOVA, but their local urgent care had horrible reviews, and I saw why after calling to inquire about their appointment vs. walk-in. After experiencing Night Watch today, I plan to use them and refer them for urgent care needs! Night Watch is amazing.
