A Commitment to Patient-Centered Care and Improved Health Outcomes in Abu Dhabi!
Have you ever considered that improving the quality of life for individuals and communities is critical? Recognizing the importance of medical care in maintaining health and managing other health conditions, Dr. Jassin takes the initiative in providing access to medical services, ensuring that patients can receive timely interventions, resulting in better health outcomes and lower mortality.
Dr. Jassin Hamed is a renowned Senior Consultant in Internal Medicine with over 33 years of experience in Germany, the United Kingdom, and the United Arab Emirates.
His entry into the healthcare industry is motivated by a dedication to patient care and a lifetime interest in expanding medical knowledge and practice. His leadership role at Global Care Hospital in Abu Dhabi demonstrates his commitment to improving patient outcomes and building an excellent healthcare culture.
With specialists in pediatrics, anesthesiology, and mental health, he attempts to deliver personalized treatment strategies adapted to each patient’s specific needs. His vision for the firm focuses on a comprehensive approach to healthcare, ensuring that all aspects of patient care, from diagnosis to post-treatment, are handled with compassion and knowledge.
Here are some interview highlights:
Can you please introduce yourself and your motivation to embark on this sector?
I am Dr. Jassin Hamed, Senior Consultant in Internal Medicine with over 33 years of experience across Germany, the United Kingdom, and the United Arab Emirates. My motivation to embark on this sector stems from a profound commitment to patient care and a lifelong passion for advancing medical knowledge and practice.
Could you please give a brief introduction to your company and its inception story?
Global Care Hospital in Abu Dhabi is a modern healthcare facility located in the Al Manhal Area. The hospital offers a wide range of medical services with a focus on patient-centered care from top to bottom.
It is equipped with state-of-the-art technology and staffed by highly skilled medical professionals, including specialists in various fields such as Child Pediatrics, Anesthesiology, Eye Care, Dermatology and Skin Care, Diagnostic and Imaging Services, Rehabilitation and Therapy, Mental Health, Emergency and Critical Care, Internal Medicine and Specialties, Fetal and Women’s Health, Primary and Family Care and more.
The hospital emphasizes a comprehensive approach to healthcare, from diagnosis to post-treatment care, and strives to provide personalized treatment plans tailored to each patient’s needs. It also maintains a warm and inviting atmosphere to enhance the patient experience.
What do you consider the most critical skills for a COO, and how have you developed these skills throughout your career?
Critical skills for a COO include strategic thinking, leadership, and effective communication. Throughout my career, I have honed these skills by leading diverse teams, managing complex healthcare operations, and continuously engaging in professional development and academic pursuits.
How do you prioritize and balance the various responsibilities that come with the COO position?
Prioritizing and balancing responsibilities involves setting clear goals, delegating tasks effectively, and maintaining open communication channels. I use strategic planning and time management techniques to ensure that critical tasks are addressed promptly while fostering a collaborative work environment.
Can you share an example of a significant challenge you faced as a COO and how you overcame it?
One significant challenge was integrating new medical technologies into our hospital’s operations. We overcame this by forming a dedicated task force, providing comprehensive training to staff, and continuously monitoring the implementation process to address any issues promptly.
How do you approach team building and fostering a positive company culture within your organization?
Team building and fostering a positive culture are achieved through regular team-building activities, transparent communication, and recognizing and rewarding staff contributions. I believe in creating an inclusive environment where every team member feels valued and motivated to excel.
What strategies do you use to ensure effective communication between different departments?
Effective communication is ensured through regular inter-departmental meetings, utilizing communication platforms for real-time updates, and encouraging a culture of openness where feedback and ideas are welcomed.
How do you measure success in your role, and what key performance indicators do you focus on?
Success in my role is measured by patient outcomes, staff satisfaction, and operational efficiency. Key performance indicators include patient recovery rates, employee retention, and the timely achievement of strategic goals.
Can you discuss a time when you had to make a difficult decision that impacted the organization, and what was the outcome?
A difficult decision was to restructure our emergency department to improve response times. Despite initial resistance, the outcome was a significant reduction in patient wait times and enhanced overall efficiency, leading to higher patient satisfaction.
How do you stay informed about industry trends and changes that may affect your organization?
Staying informed involves regularly attending medical conferences, subscribing to leading medical journals, and participating in professional networks. This ensures that I am up-to-date with the latest advancements and can anticipate industry changes.
What role does innovation play in your strategy as a COO, and how do you encourage it within your team?
Innovation is central to our strategy, as it drives improvements in patient care and operational efficiency. I encourage innovation by fostering a culture that supports creative thinking, providing resources for research and development, and recognizing innovative contributions.
How do you handle conflicts or disagreements among executive team members?
Conflicts are handled through open dialogue, mediation, and focusing on common goals. I believe in addressing issues promptly and constructively to maintain a cohesive and productive executive team.
What advice would you give to someone aspiring to become a COO in the future?
My advice is to develop a strong foundation in leadership and management, continuously seek knowledge, and remain adaptable to change. Building strong relationships and understanding the intricacies of the industry are also crucial for success.
