20 Years of Transformative Growth, Customer-Centric Solutions, and Global Impact!

Remember what Arthur C. Clarke said? “Advanced technology is like magic.” Today, the enchantment of technology stems from its dual position as a creator and a helper. Artificial intelligence and augmented reality are unbelievable for their ingenuity, but their true worth is seen when they are seamlessly incorporated into customer-focused solutions. The true strength of technology is not in its complexity; it is in making problems easier to understand and giving solutions that empower both individuals and enterprises. How can technology be both innovative and customer-focused, working toward solutions rather than problems?

With a background in business and information technology, Aliasgar Dohadwala, the dynamic CEO of Visiontech Systems International LLC, – shares a fascinating narrative in the ever-changing field of information technology. During his educational journey, he became fascinated with software development, which led to graduation studies and a career in management with a concentration on marketing and information technology. This unusual path established the framework for his distinctive perspective, which helped him become a pioneering force in systems integration.

As a Head of Sales, he recognized a critical factor in client relations – the value of understanding and addressing their immediate challenges while transforming technological constraints into user-friendly solutions. This realization fuelled the inception of Visiontech Systems, a Systems Integration company with a distinct value statement and a mission to redefine the industry.

Today, it stands tall as a leading Systems Integrator as well as managed IT services provider in the UAE and the broader Middle East. What sets them apart is not just technical expertise but a customer-centric and vendor-approachable ethos. The company has strategically divided its operations into six solution-driven offerings, each spearheaded by a team of technical experts collaborating seamlessly with the business development unit.

With two decades of foundational experience, Aliasgar and his team continue to learn, evolve, and share their insights with stakeholders across the globe. What began as a local success story in the UAE has now blossomed into a global venture, marking Visiontech Systems as a beacon of innovation, adaptability, and customer-focused solutions provider in the dynamic world of Systems Integration.

Let us explore his marvelous journey:

IT with a Client-Centric Approach

Visiontech, co-founded by two partners, boasts a versatile leadership duo. Aliasgar Dohadwala, leveraging his core expertise in Sales, Management, and Marketing with a background in Information Technology, joined forces with Murtaza Pitolwala. Murtaza, the technical powerhouse, took charge of presales and post-sales activities, currently serving as the CTO and Co-Founder.

From its humble beginnings, Visiontech adopted a sincere approach, focusing on delivering solutions-driven products and unparalleled product support. During this era, the definition of IT was more concise and clearer. Despite starting with a modest team of five, it successfully addressed 25 to 30 customers monthly, boasting an impressive organic retention rate of 80% within its customer base.

In its early days, Visiontech counted esteemed entities like MAF Group, Etisalat, HSBC, Emirates Flight Catering, Landmark, Al Habtoor, and Al Naboodah among its clientele. Technological prowess in professional services set it apart, and the company earned referrals and high customer satisfaction scores (CSATs), paving the way for collaborations with even larger names in the UAE.

Insights on Building Credibility

Aliasgar  firmly believes that technology services extend beyond mere transactions—they encompass the art of sharing knowledge, training users, and crafting experiences that seamlessly align with the needs of both management and clients. It’s a holistic approach, a commitment to not just addressing issues but to earning the trust of clients and alleviating their pain points.

In the zenith of IT trading, Aliasgar and his dedicated team delved into the intricate challenges faced by their customers. Their focus? Utilizing agnostic solutions to overcome obstacles ensures a tailored approach to meet specific requirements. This concerted effort culminated in the official launch of Visiontech, a moment that not only marked the company’s inception but also showcased its remarkable capabilities across various IT domains. Visiontech, thus, emerged not just as a service provider but as a beacon of expertise and innovation in the dynamic realm of technology solutions.

Setting Apart in IT Systems Integration

In elucidating the distinctive qualities that set Ali’s Technology Solutions’ IT systems apart, Aliasgar underscored, “The company proudly stands as one of the exceedingly rare system integrators, consolidating six diverse lead practices under a single umbrella. Clients can engage with the company comprehensively, addressing their needs across a spectrum—from Endpoints to datacentre solutions, Unified Communication to multi-site connectivity, ERP implementation to bespoke business application development, and spanning from cybersecurity to meticulous asset management and beyond.

This holistic approach ensures that clients receive not only cutting-edge technological solutions but a seamless integration of diverse elements, fostering a comprehensive and future-ready IT infrastructure. This comprehensive range not only sets the company apart but also positions it as a go-to partner for organizations seeking a unified and multifaceted approach to their IT requirements.”

Approach to Technology Solutions

Aliasgar enthusiastically underscored the extraordinary capabilities of Visiontech’s remarkable team, passionately emphasizing their extensive qualifications and wealth of experience. A staggering 85% of the team boasts unparalleled technical expertise and holds certifications across diverse domains. Their unrelenting commitment to continuous training not only showcases their dedication but also nurtures a high level of adaptability, ensuring they can adeptly cater to a wide array of client needs within the dynamic landscape of technology solutions.

He further revealed the formation of practice groups, each connecting with others based on their domain expertise. This strategic approach aims to streamline client interactions, eliminating the need for managing multiple service providers. Visiontech’s focus is on providing a consolidated scope and addressing, delivering, and supporting projects seamlessly.

The collective experience of the team is noteworthy, with an average of over 15 years in Software, 25 years in Hardware and datacentre facilities, and over 20 years in Cyber Security and Service Management. Its commitment lies in offering comprehensive and well-rounded solutions to its clients’ technology challenges.

Globally engaged Corporate

Aliasgar shares an overview of the customer interactions and support procedures at their mid-sized corporation. They employ 100+ people in the UAE and 30+ in India, and they serve more than 300 clients on average each year. Remarkably, 70 percent of these clients have stayed with them for three to eighteen years, indicating that they are happy with the staff and the services.

For effective service and management, Visiontech uses a ticketing application to handle a significant percentage of engagement and resolution answers.

An onsite and remotely managed 24×7 contact centre has been developed to guarantee round-the-clock support. This project is designed to exclusively serve consumers who demand service around the clock, 365 days a year. The company is also incorporating AI chatbots into their services, which are now in place and will soon be a normal feature for their customers, to add a bit of creativity. Aliasgar sees this as a step forward, highlighting a dedication to using cutting-edge technology to improve the consumer experience.

Current Market Dynamics

Aliasgar delves into a comprehensive analysis of Visiontech’s current market dynamics, shedding light on both challenges and opportunities. According to him, a pivotal hurdle lies in persuading clients, particularly in the SME and mid-market segments, to adopt CSP and MSP partnerships. These alliances, essential for adaptability and efficiency, face resistance until clients fully grasp the advantages of “Value Added Partners.” Mere buzzwords surrounding cloud and service management, he argues, fall short of driving transformative shifts without a deep understanding of these benefits.

Highlighting the adverse impact on performance, Aliasgar stresses how this reluctance leads to alliances with unsuitable service providers chosen primarily for cost considerations, hindering the seamless delivery of services. The significance of aligning with proficient partners, such as Visiontech, becomes evident in making informed decisions and preserving the value of knowledge. In navigating these challenges, Aliasgar underscores the urgency for clients to recognize the transformative potential of strategic partnerships and to prioritize value over mere cost considerations for sustained market success.

Global Innovation Through Technology

Aliasgar draws inspiration from a lifelong passion for technology and a profound vision for driving positive change through innovation. His strategic goal in establishing Visiontech was to harness technology to solve intricate challenges and elevate business operations.

Charting a Vision for Future Growth and Success:

• Global Reach: Visiontech aspires to assert its position as a global leader, strategically expanding its footprint in key markets worldwide.
• Cutting-Edge Innovation: The company remains committed to continuous investment in research and development, ensuring it stays at the forefront of technological advancements.
• Client-Centric Approach: Visiontech places a strong emphasis on delivering tailored solutions that not only meet but exceed client expectations, fostering lasting partnerships.
• Strategic Partnerships: Recognizing the importance of staying abreast of the latest tools and resources, Visiontech actively forges valuable partnerships.
• Talent Development: Nurturing top-tier talent within its ranks, Visiontech fosters a culture of continuous learning to keep its team at the pinnacle of expertise.
• Ethical Values: Upholding the highest ethical standards is non-negotiable for Visiontech, ensuring integrity in all its dealings.
• Thought Leadership: Visiontech actively contributes to industry discourse and emerging trends, positioning itself as a thought leader in the tech landscape.

As a result of these strategic initiatives, Visiontech envisions becoming a global leader, making a positive impact on businesses as they thrive in the evolving digital landscape.

Commitment to Employee Development

In fostering a workplace culture centred on growth and engagement, Visiontech International prioritizes the continuous development of its employees. The company’s strategic approach involves tailored talent development plans, mentorship programs, innovative learning labs, cross-functional exposure, recognition initiatives, and a steadfast commitment to maintaining a healthy work-life balance. Emphasizing inclusivity, Visiontech regularly gathers feedback through surveys, fostering transparent communication about company objectives and achievements. Through these concerted efforts, it also invests in creating a highly skilled and motivated workforce, ensuring alignment with the organization’s mission and values.

Amplifying Market Presence

Visiontech Systems International, driven by a commitment to service excellence, has cultivated impactful partnerships that redefine industry standards. As Microsoft Gold Certified Partners, the company leverages cutting-edge resources, ensuring that clients benefit from the latest technological advancements. Through strategic collaborations with top-tier tech providers, industry specialists, and valued channel partners, it offers a diverse array of solutions. The company’s dedication to excellence is further demonstrated through vendor certifications and active participation in industry associations. This commitment positions Visiontech Systems International to deliver tailored services that address the unique demands of clients across various sectors.