For years, the healthcare industry has grappled with inefficiencies—long wait times, outdated systems, and critical gaps in patient care. The real challenge isn’t just treating illnesses; it’s reimagining how care is delivered. This is where visionaries like Sharon Grant step in, transforming obstacles into opportunities.

As the COO and co-founder of MOD3RN Care, Sharon brings a powerhouse combination of sales, marketing, and leadership expertise to the forefront of healthcare technology. Her journey began in sales, where she honed the art of listening—identifying pain points, crafting tailored solutions, and forging lasting partnerships. These foundational skills now shape MOD3RN Care’s approach to sourcing and implementing cutting-edge cloud solutions that redefine healthcare efficiency.

Sharon’s marketing acumen ensures that MOD3RN Care doesn’t just operate—it stands out. In a competitive industry, her ability to position the company as a true innovator has solidified its reputation for delivering high-impact, value-driven solutions. But it’s her leadership that is the real game-changer. Managing cloud operations at scale demands seamless collaboration across diverse teams, and Sharon’s strategic execution ensures that every initiative drives measurable, real-world impact.

What drew Sharon to healthcare wasn’t just the business potential—it was the opportunity to create meaningful change. MOD3RN Care is the embodiment of that vision: a company leveraging cloud technology to break down barriers, streamline operations, and make healthcare more efficient, accessible, and patient-centric. Through her leadership, Sharon isn’t just navigating the future of healthcare—she’s shaping it.

Introduction and Motivation

Sharon Grant, COO and co-founder of MOD3RN Care, has a strong foundation in sales, marketing, and leadership. She has spent years mastering the art of understanding customer needs, building strategic partnerships, and leading high-performance teams. These skills have proven highly transferable to cloud technology and operations.

In her sales career, Sharon developed the ability to listen deeply, identify gaps, and craft tailored solutions—an approach that has shaped how MOD3RN Care sources cloud solutions today. Her marketing expertise helps the company position its offerings in a competitive market, ensuring the brand stands out by emphasizing value and innovation. Her leadership has been critical in driving collaboration across diverse teams, a necessity when managing complex cloud operations.

What drew Sharon to healthcare technology was the opportunity to apply these strengths in a sector where innovation has the power to directly impact lives. Witnessing inefficiencies in traditional healthcare systems, she was motivated to co-create solutions that enable providers to offer better, faster, and more accessible care. MOD3RN Care is the result of that vision—a brand built on leveraging cloud technology to transform how healthcare is delivered.

Company Overview and Inception Story

MOD3RN Cloud was born out of a shared vision among the founding team—to create a cloud platform that caters specifically to the complex and sensitive needs of the healthcare industry. The idea took shape during a time when healthcare providers were grappling with legacy systems that hindered progress. MOD3RN Care was launched as a dedicated branch to focus on virtual care solutions, recognizing a growing need for remote healthcare services.

The company’s journey began with providing Private Cloud as a Service (PCAAS), enabling healthcare organizations to manage patient data securely and efficiently. Over time, it expanded into virtual nursing and telehealth, partnering with leading healthcare providers to enhance care delivery. Today, MOD3RN Care stands as a trusted partner for healthcare organizations seeking scalable and secure cloud solutions.

Journey in Co-Founding MOD3RN Cloud

Co-founding MOD3RN Cloud was a natural extension of Sharon’s career in sales and marketing, where she honed her skills in identifying market needs and crafting solutions that resonate with clients. Together with her co-founders, she identified a significant gap in the market—the lack of cloud solutions tailored for healthcare’s stringent requirements. The motivation to start this venture came from a shared belief that they could create something truly impactful.

With her expertise in relationship management, Sharon focused on building a strong network of clients and partners. This allowed the company to quickly gain traction and establish credibility in a highly competitive industry. Her leadership experience played a key role in structuring the operational framework and driving the go-to-market strategy.

One of MOD3RN Care’s most meaningful initiatives has been its work in India, where the purpose is to revolutionize healthcare by introducing secure, cost-effective, AI-driven cloud solutions tailored to India’s unique healthcare challenges. The company focuses on:

• AI-Driven Disease Screening: Providing affordable, scalable AI-powered solutions for cardiovascular disease (CVD), antimicrobial resistance (AMR), cancer screening, and genomic fertility breakthroughs to enhance early detection and preventive care.
• Rural Healthcare Accessibility: Bridging critical healthcare gaps in underserved regions through low-cost point-of-care (POC) cancer diagnostic devices and VTOL drone delivery systems for perishable medications, ensuring timely access to life-saving drugs in remote areas.
• Cloud & Data Interoperability: Leveraging JIO Cloud to host advanced AI solutions and ensure seamless data exchange across healthcare providers, fostering efficiency and collaboration in both metro and rural healthcare systems.
• Strategic Partnerships: Collaborating with key players such as Tata Cancer Care Foundation, JIO Cloud, Aspen Medical, and government entities to implement pilots and expand AI healthcare solutions across India.
• Vision for Impact: Aiming to save up to 5 million lives annually by addressing major health issues like rising cancer rates, declining fertility, and limited rural healthcare infrastructure through AI-enhanced early detection and innovative healthcare delivery methods.

This initiative demonstrates how cloud technology, when applied thoughtfully, can address critical healthcare challenges on a global scale. MOD3RN Care seeks to position itself as a leader in cost-effective AI healthcare solutions in India, with long-term goals of expanding its successful model to other developing regions such as Southeast Asia and Africa. These efforts highlight the company’s vision of creating lasting impact in underserved communities.

Challenges in Establishing the Organization and Overcoming Them

When establishing MOD3RN Care, the team didn’t just face challenges—they faced resistance. The healthcare industry is notorious for clinging to legacy systems, and convincing providers to adopt cloud technology was like trying to turn a cruise ship with a paddle. The company encountered skepticism, fear of change, and a regulatory minefield that would make even the most seasoned entrepreneurs hesitate.

Rather than shy away, the team leaned into the controversy. They challenged outdated mindsets by presenting data-driven results and proving that cloud technology could revolutionize healthcare delivery without compromising security or compliance. They didn’t aim to fit in—they aimed to stand out by being faster, more adaptable, and unapologetically disruptive.

Internally, MOD3RN Care embraced a contractor-driven workforce. This wasn’t just a cost-saving measure; it was a strategic move to stay lean and flexible. Critics argued that a permanent team was essential for building a strong company culture, but the company proved that fostering a shared mission and delivering results could create just as strong a bond.

The biggest lesson? Success in this industry requires a willingness to ruffle feathers, question norms, and embrace a bit of chaos. That’s how MOD3RN Care became a leader in healthcare cloud innovation.

Ensuring Effective Communication and Execution of Vision as COO

As COO, Sharon’s approach to ensuring the vision is communicated and executed goes beyond traditional methods. MOD3RN Care integrates innovative tools and frameworks that foster real-time collaboration and transparency. One such tool is a custom-built digital dashboard, which provides every team member with a clear view of strategic goals and real-time progress on key initiatives. This not only keeps everyone aligned but also allows for swift course corrections when needed.

The company also adopts a storytelling approach to internal communication. Rather than simply sharing metrics or goals, the leadership frames the vision through narratives that highlight its impact on healthcare providers and patients. This human-centric approach resonates deeply with teams, inspiring them to see the larger purpose behind their work.

Execution is driven by a combination of OKRs (Objectives and Key Results) and agile project management. Frequent strategy sprints ensure that execution remains dynamic and responsive. By fostering a culture of experimentation, the team encourages calculated risks and continuous innovation.

Sharon’s sales and marketing background has taught her the importance of persuasion and influence. She actively engages with team leads to ensure they are not just informed but genuinely motivated to champion the company’s vision. This blend of clear communication, innovative tools, and human-centric leadership has been pivotal in translating the vision into tangible results.

A Difficult Decision and Its Impact on the Company

A pivotal moment for MOD3RN Care came during the early stages of the COVID-19 pandemic. The company faced a critical decision: whether to continue with its existing product roadmap or pivot to meet the sudden demand for telehealth solutions. Leveraging market analysis, the leadership team reallocated resources to accelerate the development of its virtual care platform.

Additionally, MOD3RN Care made a bold move by transitioning from a traditional office-based workforce in Australia to a globally distributed team of contractors. At the time, remote work was not widely accepted, and the shift faced resistance internally and externally. However, the leadership saw this as an opportunity to tap into a broader talent pool and reduce overhead costs.

The outcome was transformative. The company-maintained momentum, became more agile and cost-effective, and positioned itself for long-term success. This dual pivot during a time of crisis strengthened its market position and taught the team that bold decisions, when backed by strategy and commitment, can lead to breakthroughs.

Strategies for Maintaining Strong Client Relationships

MOD3RN Care recognises that maintaining strong client relationships requires more than just regular check-ins—it demands continuous innovation in engagement, collaboration, and value delivery. A key strategy involves leveraging data-driven insights to anticipate client needs before they arise. By integrating advanced analytics and feedback loops into its processes, MOD3RN Care ensures that its solutions evolve in response to client challenges.

Additionally, the company has introduced co-innovation workshops, where clients collaborate to brainstorm and prototype new features or improvements. This approach not only strengthens partnerships but also accelerates the development of tailored solutions.

MOD3RN Care has also implemented a client success platform, a custom-built tool that tracks client engagement, milestones, and satisfaction in real time. This system enhances transparency and trust by providing both MOD3RN Care and its clients with a clear view of the value being delivered.

Furthermore, the company embraces a storytelling approach to showcase the real-world impact of its solutions. By sharing success stories, MOD3RN Care reinforces its commitment to client success and builds deeper emotional connections.

Through a combination of proactive engagement, collaborative innovation, and data-driven insights, MOD3RN Care ensures that clients feel heard, valued, and empowered to achieve their goals.

Approach to Talent Acquisition and Retention

MOD3RN Care has significantly evolved its approach to human resourcing, primarily relying on outsourced contractors rather than permanent staff. This strategy enables the company to remain agile, cost-effective, and adaptable to shifting business needs. By working with highly motivated contractors, MOD3RN Care gains access to a diverse talent pool while avoiding the overhead costs associated with traditional employment.

This model allows for rapid workforce scaling based on project demands. To maintain strong relationships with contractors, MOD3RN Care prioritises clear communication, fair compensation, and a collaborative work environment. The leadership team’s expertise in sales and marketing has played a crucial role in fostering these partnerships by aligning goals effectively.

The company’s talent strategy focuses on attracting individuals who not only possess technical proficiency but also align with MOD3RN Care’s mission to transform healthcare. Retention efforts include continuous learning opportunities, competitive benefits, and a supportive work culture. Recognising and rewarding contributions remains a key aspect of the retention strategy, along with fostering a sense of purpose and belonging within the organisation.

This flexible and results-driven approach has been instrumental in MOD3RN Care’s success within the dynamic tech landscape.

Staying Ahead of the Curve

MOD3RN Care remains at the forefront of cloud technology by embracing continuous learning and proactive innovation. The company has established internal innovation labs where contractors and partners collaborate on emerging technologies and develop proof-of-concept solutions. This hands-on experimentation ensures that MOD3RN Care stays ahead of industry advancements.

Beyond internal initiatives, the company fosters strategic partnerships with industry leaders and academic institutions, providing access to cutting-edge research and technological breakthroughs. Key members of the leadership team actively participate in global industry events, contribute to thought leadership forums, and maintain memberships in prominent cloud and healthcare associations. These engagements offer valuable insights into emerging trends while opening doors to potential collaborations.

MOD3RN Care also leverages advanced analytics tools to monitor market shifts and technological innovations in real time. This data-driven approach enables the company to anticipate changes and adapt its strategies accordingly.

By maintaining close relationships with partners, clients, and industry experts, MOD3RN Care ensures that it remains an agile and visionary player in the ever-evolving cloud technology landscape.

Words of Wisdom

For those seeking to break into the cloud computing industry, MOD3RN Care advocates for a mindset that challenges conventional thinking. Success in this field extends beyond simply managing cloud infrastructure or launching SaaS products—it requires identifying inefficiencies in legacy systems and developing smarter, more agile solutions to disrupt the status quo.

MOD3RN Care emphasises the importance of specialisation. Rather than attempting to cater to every market need, the company advises entrepreneurs to focus on solving a specific problem and becoming an industry leader in that niche.

Another key insight is the company’s strategic shift towards a contractor-based workforce. By engaging driven, self-motivated professionals, MOD3RN Care has maintained agility and efficiency, avoided unnecessary bureaucracy while ensuring a streamlined team focused on results.

Furthermore, MOD3RN Care highlights the critical role of security, compliance, and scalability in distinguishing serious players from those who are merely experimenting. Continuous learning is also essential, as the cloud computing industry evolves at a rapid pace, requiring businesses to stay ahead of emerging trends and technological advancements.

Ultimately, MOD3RN Care views the cloud computing industry as a space for bold innovators willing to push boundaries and deliver tangible value. The company’s journey serves as evidence that a strategic, forward-thinking approach can lead to long-term success in the field.